If you haven’t been in contact with your customers during lockdown, it’s not too late. Do it now....

Support groups are popping up all over the place and social media is actually being used for good...

Have you ever heard the phrase “brand new customers only” when you’re an existing customer? How...

Just because you’ve always done something one way, it doesn’t mean it's the best way forever. The...

If you only have a pound to spend, everyone will advise you to spend it on digital advertising...

Whether your ‘sign’ is above the door, on the web or at the top of a letterhead, it’s worth...

Whether you're denying the existence of climate change or busily banishing single-use plastics,...

"I know we should be blogging but we just don't have time". This is what someone said to me at...

Yes. The end, goodbye! Obviously I’m not leaving it there - ha, ha! For those of you that still...

The last in this series takes us full circle. Everything I’ve written about in the last nine...

You’ve probably already mapped some processes. How long ago? Did you map and leave? Here’s how...

From the first moment they hear of you, potential customers are forming an opinion of your brand....

Giving the best possible service to your customers increases the amount of business they give you...

Storytelling is a must for business. Why? Because people love stories. How you’ve got where you...

The Problem What NOT to do about it There’s a lot written about how to increase employee...

You may already be diversifying without realising it. I apologise if I’m teaching you to suck...

Talking to your customers has always been key. And talking to them about the right things, in the...

Why are referrals the best source of business? They get you more of the right type of customers...

 If you think you’ve got this covered, just have a think about these three questions before you...

Isn’t this the question on everyone’s lips?  Well, I'm going to see if I can help. Firstly,...